Customer 360

Know More Than Their Name

Most systems tell you what a customer bought. This one tells your team what to do about it.

See the story behind every purchase

Not one receipt the full history. What they buy, how often they return, what they've never touched, and how their spend is trending.

40+ attributes on every profile

RFM scoring, category affinities, discount sensitivity, order values, NPS, lifecycle stage. Your best shoppers and your quietest ones identify themselves.

Stop discounting people who'd pay anyway

Discount sensitivity sits right beside spend, so you can see who genuinely needs convincing and stop handing margin to the customers who don't.

USP 4 Be told what to do next, not just what happened

Next Best Action recommends the move for this specific customer and shows the reasoning behind it. The profile stops reporting and starts advising.

One shopper, however they shop

In-store, e-commerce, kiosk, marketplace, loyalty and messaging activity meet on the same profile. Your customer doesn't experience your channels separately. Neither should their history.

Give store teams what your best salesperson has

Points balance, tier progress, category preferences and past offers, ready before the conversation starts. Clienteling stops depending on who happens to be on the floor.

Ask, instead of digging

XIO, the built-in AI marketing assistant, answers questions about your customers in plain language and will draft the campaign or assign the coupon while you're still in the chat.

Knowing your customers only pays when your teams can act on it ? that's the part most retailers are still missing.

Know the Shopper

Purchases from your stores and e-commerce site, kiosk and marketplace activity, loyalty redemptions, e-receipts, coupons, referrals and campaign responses land on one profile. Same customer, however they reached you.

Understand the Behaviour

Every profile carries 40+ attributes — RFM scoring, category affinities, discount sensitivity, order values, NPS, return and churn indicators. You learn what they buy, what they're worth, and whether they ever needed the offer you sent.

See Where They're Heading

Lifecycle position shows whether a shopper is new, growing, or cooling toward the exit. You catch the drift while there's still a relationship to save.

Know What to Do Next

Next Best Action reads the profile and recommends the move — with the reasoning behind it. Quiet for sixty days, still a promoter, worth a discount code now.

Act, Then Reach Them

Issue the coupon, adjust points, or send the reward without leaving the profile — delivered through e-receipts, Apple and Google Wallet, WhatsApp, RCS, SMS, email or push, and nudged again when they're near your store.

Trusted by 250+

Retail, D2C & Restaurant Brands Worldwide

The Whole Customer, On One Screen

Spend, RFM, loyalty balance, purchase timeline and the recommended next move, all sitting together on a single profile. Watch what happens when your team stops assembling the picture and starts acting on it.

See What Your Customers Are Already Telling You

Your shoppers have been leaving signals with every purchase. Let us show you what they look like when they finally sit in one place — and what your team could do with them tomorrow.

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