Not one receipt: the full history. What they buy, how often they return, what they've never touched, and how their spend is trending.
RFM scoring, category affinities, discount sensitivity, order values, NPS, lifecycle stage. Your best shoppers and your quietest ones identify themselves.
Discount sensitivity sits right beside spend on this retail customer 360 platform. So you can see who genuinely needs convincing and stop handing margin to the customers who don't.
Next Best Action recommends the move for this specific customer and shows the reasoning behind it. The profile stops reporting and starts advising.
In-store, e-commerce, kiosk, marketplace, loyalty and messaging activity meet on the same omnichannel customer profile. This separates a retail customer 360 platform from a basic customer database: every channel feeds one profile, not nine different ones.
Points balance, tier progress, category preferences and past offers, ready before the conversation starts. Clienteling stops depending on who happens to be on the floor.
Points balance, tier progress, category preferences and past offers, ready before the conversation starts. Clienteling becomes less about who's on the floor and more about knowing the customer.
XIO, the built-in AI marketing assistant, answers customer questions in plain language and can draft the campaign or assign the coupon while you're still in the chat
Retail, D2C & Restaurant Brands Worldwide
Spend, RFM, loyalty balance, purchase timeline and the recommended next move, all sitting together on a single profile. Watch what happens when your team stops assembling the picture and starts acting on it.
